July 03, 2007

BPM Still Lacks Ownership in Many Organizations

Slide001Among the organizations surveyed by AIIM, there is no industry best practice or standard with regards to ownership of BPM initiatives. 68% of the organizations surveyed stated that no specific group is responsible for BPM. Furthermore, there is a distinct lack of clarity in terms of the optimal reporting relationship for BPM within an organization. Fundamental issues still seem to plague the BPM market, such as "Is BPM a business issue or a technology issue?" and "Is BPM strategically or tactically positioned in the organization?"

The above results are from a new AIIM Industry Watch survey on Business Process Management. The overall survey results will be released next week. Members of the press should contact Beth Mayhew for an advance copy.

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Jul 3, 2007 7:00:00 AM

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BPM Initiatives Without A Clear Owner in Many Organizations When asked to identify the department to whom the BPM team reports, survey responses were divided among technical and business roles. Surprisingly, BPM is not currently tightly aligned to compliance/legal/quality teams, in spite of the promise of BPM to deliver process quality and consistency. The above results are from a new AIIM Industry Watch survey on Business Process Management. The overall survey results will be released next week. Members of the press should contact Beth Mayhew for an advance copy.

John Mancini

I am president of AIIM, a non-profit that helps organizations find, control and optimize their information

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