Have Microsoft finally fixed the content management issues in the 2010 version of SharePoint? Well according to our Industry Watch survey (downloadable free here) 40% of people are using the managed metadata and the other taxonomy services. That’s encouraging…but these are “AIIM literate” folks, so is 30-40% actually a good result? When we asked what were the biggest issues in upgrading to 2010, standardizing on a taxonomy or metadata template was the biggest single issue, higher than re-applying customization and re-training staff.
All these new services are quite hard to understand, as anyone who has been through the AIIM SharePoint training course will know. In a traditional ECM implementation, most of this would be set up by vendor post-sales consultants, so we are actually expecting a lot of the average IT department here if they think they can do it with the help of a few Microsoft videos.
There are a couple of other questions in the full report that basically show that people like the new development tools. They are still somewhat ambivalent about the ECM functions. They aren’t that convinced on records management. And they are still keen to use 3rd party apps.
