Every organization is inclined to think that its ECM requirements are somewhat special, although when you look across the board, that frequently isn't really the case. In the latest State of the ECM Industry 2011 report (free download) we take a closer look at vertical requirements, and in the report there's a list of 17 potential requirements from physical records management (needed by 63%) through standards compliance (needed by 40%), case management (also 40%), to high security for in-motion data (12%).
What the graph here shows is how people have chosen to meet their special requirements. Although 37% opted for a careful choice of generic vendor, 18% chose an industry-specific supplier or solution. In total 57% have some degree of vendor or in-house customization. And when we later asked if that might affect their ability to use a cloud ECM solution, 60% said yes or maybe.
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