6 Observations from AIIM State of Industry survey -- Good data for presentations

I recently reread our State of the Industry survey, and a couple of points jumped out at me.  (Note: There's no charge to download; just registration.  Help yourself.)

Are these issues important to your organization?  Are these the things you wrestle with on a day to day basis?  How can we help?  (See AIIM Training)

From AIIM State of Industry survey (N=327)

#1: Organizations need help in creating an effective governance structure for their ECM initiatives.

• 24% - “No department has specific responsibility for managing electronic records in our organization.”
• 3 of top 4 obstacles encountered…

1. Underestimated process and org issues = 39%
2. Uneven usage due to poor procedures and lack of enforcement = 34%
3. Project derailed by internal politics = 30%

#2: Organizations are concerned about and need help in architecting how the pieces of an ECM architecture fit together.

• 42% currently integrating across departments.
• 40% working on an enterprise strategy.
• 33% = lack of training one of top 3 implementation obstacles
• Top 3 most desirable ECM attributes

1. Ease of use = 58%
2. Ease of integration = 46%
3. Ease of implementation = 41%

#3: Organizations have experienced the consequences of mismanaged information and need help/tools to manage this risk. 

• 34% would take more than a month to meet a basic e-discovery request.
• 40% of organizations answering have been exposed to legal or compliance risk due to poorly managed information.
• Many forms of basic business information are still largely unmanaged.

1. Emails = 57%
2. Email attachments = 63%
3. Instant messages = 80%
4. Office docs = 53%
5. Blog and wiki content = 78%
6. Text messages = 82%

#4: Organizations need better tools to quantify ECM benefits.

• Hard dollar justification very important = 32%
• 50% do not measure ROI

#5: Organizations need help figuring out what to do about SharePoint.

• 66% have implemented SharePoint or plan to.
• Only 17% have a formal plan in place to guide implementation of SharePoint and other ECM investments
• Current SharePoint implementations largely focused on low-hanging fruit.

1. 81% = for collaboration/workspaces
2. 65% = for basic document management
3. 50% = for fileshare replacement

• Disconnected from other core initiatives

1. 17% = no one in managing it.
2. 34% = IT managing with any RM input

#6: Organizations need help integrating their internal and external infrastructures; WCM still largely disconnected from ECM.

• WCM unmanaged for 20%; as a stand-alone app (relative to ECM) for 54%.