Who 'Gets' Mail?

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Who 'Gets' Mail? - Government Technology.

An agency employee gets a subpoena demanding the e-mails she exchanged with a contractor last year. Can the agency produce all those messages? Can it find them quickly, or must staff spend hours hunting them down on backup tapes? Can the agency prove that the file it turns over is complete and that content is unaltered?

Questions like these indicate some of the reasons governments need policies and tools for managing e-mail.

On the whole though, few organizations - in the public or private sector - have implemented solid e-mail management strategies, said John Mancini, president of AIIM, the Enterprise Content Management Association. Failure to do so harms them in several ways, he said. "It's the legal exposure. It's the process inefficiency. It's the cost associated with storage of all this stuff."