Conquer Information Chaos

New AIIM Survey Highlights Differences Between ECM and BPM Markets

Next week, AIIM will be releasing its new survey on usage and perceptions of BPM technologies.

One key finding in the survey is the difference in stage of maturity between the two technology groups in terms of breadth of implementation. 49% of respondents characterize their organization's approach to document and records management as either "integrating across departments" or "we have an enterprise strategy." In contrast, only 22% of end users describe their BPM implementations in similar terms, indicating that BPM technologies are at an earlier stage of maturity in most organizations. This is also reflected in other survey findings pointing to a much narrower time frame for expected ROI for BPM technologies vs. ECM technologies.

The overall survey results will be released next week. Members of the press should contact Beth Mayhew for an advance copy.

State and Local Government and Records Management

I've posted this excerpt from a presentation I did that covers some key trends relative to deployment of records and document management technologies in state and local government.

http://www.slideshare.net/jmancini77/ecm-in-state-and-local-government

The information is drawn from some of our Industry Watch surveys.

If you missed any installments of our highly acclaimed (by at least 1 blog reader!) "ECM Guru" series, you can go directly to the presentations by following these links...

What’s the Deal with all this Consolidation?
E-Mail Management--Why Bother?

And a Few More Data Points From the World of E-Discovery

Kudos to my colleague on the AIIM Board of Directors Brian Dirking from Oracle (NASDAQ GS: ORCL) for these useful datapoints...

Adverse inference instruction contributed to $1.45 billion judgment against Morgan Stanley. Finding Morgan Stanley grossly negligent in failing to produce Emails, overwriting Emails after twelve months in violation of an SEC order, failing to conduct proper searches for back-up tapes that may have contained Emails, and failing to notify plaintiff or the Court when it discovered new Emails. Case= Coleman Holdings v. Morgan Stanley & Co., No. CA 003-5045AI, 2005 WL 674885, at *9-10 (Fla. Cir. Ct. March 23, 2005).

Plaintiff sought 800 backup tapes from Toshiba. Toshiba claimed the cost of processing tapes (analyzing data, identifying and restoring files, searching, producing specified data) would have been $1.5 to $1.9 million. Toshiba asked plaintiff to split or cover the cost. Trial court ordered Toshiba to produce at their own expense. Case = Toshiba v. Superior Court of Santa Clara County, 124 Cal. App. 4th 72 (Cal App. 2004).

The average market price for discovery review is typically stated as $1,800/GB to $2,000/GB

To persuade business unit leaders of the necessity for effective document retention, DuPont’s legal department conducted an internal cost assessment of a 3-year response to a single discovery request. Their findings:
--DuPont reviewed 75 million pages of text during the 3-year period.
--More than 50 percent of the documents were kept beyond their retention period.
--The cost of reviewing documents past their retention periods amounted to $12 million.

Some Useful Data Points...

From my colleague Atle (www.aiimknowledgecenter.typepad.com) some useful data points about the future of the industry that he has posted in recent blog entries...

Gartner expects the worldwide ECM software market will reach $4.2 Billon in 2010. In 2007, worldwide ECM revenue is projected to total $2.9 billion, a 12.8 percent increase from 2006.

Gartner estimates the worldwide Electronic Records Management (ERM) market to be approximately $350 million in software license and maintenance revenue in 2006, an increase of more than 30% from 2005. They expect this market to have a five-year compound annual growth rate of 30% between 2007 and 2011

Forrester expects BPM suite license, services, and maintenance revenue from software vendors will grow from $1.2 billion in 2005 to more than $2.7 billion by 2009, which is more than a 21% compounded annual growth rate.

Susan Feldman, Research VP of Content Technologies, IDC, opened an event earlier this month with the obvious: Search is growing like a weed. The search market last year grew 33 percent in 2006. It also grew by 32 per cent in 2005 to reach $976m,.

The Radicati Group expects the total email archiving market (including both on-premises archiving solutions and hosted archiving services) to reach almost $1.3 million by the end of 2007, and grow to over $6 billion by 2010. The majority of archiving solutions (over 60%) today is being sold in North America, and the second largest market is Europe (about 30%).

And the following quote from Garther rates the Web Content Management market: Following a deep slump after the dot-com crash, WCM has got its second wind as enterprise computing evolves toward a more Web-centric architecture. The technology is becoming interesting again, and the sector is enjoying double-digit growth. WCM specialists, and the WCM leaders among ECM vendors, have adopted a Web-facing application/solution strategy to differentiate WCM from other parts of the ECM suite. They focus their development and marketing efforts on front-end functions such as deployment, site management, analytics and personalization. Increasingly, enterprises are combining these functions to create content-enabled Web applications that allow them to generate direct revenue from their WCM investments. New Internet technologies such as Ajax are bringing fresh clarity to user interfaces, improving ease of use for both authors and administrators. The "Web 2.0" buzz is driving site owners to interact more with site visitors, and move more processes to the Web — all of which require more control over content.

New Survey Launched

I wanted to invite blog readers to participate in our new AIIM Industry Watch survey focused on Distributed Scanning and Capture.

For those of you who are not familiar with our Industry Watch survey process, it’s pretty simple.

The surveys take about 10 minutes to complete.
Participants get access to the survey results at no charge.
Participants are free to use the survey results in their internal programs.

We also make a contribution to another non-profit as a thank you for your involvement. For example, we made a contribution to the following organization on behalf of those who participated in our BPM survey to the Pan-Massachusetts Challenge (www.pmc.org). The PMC, presented by the Boston Red Sox and Overstock.com, is the nation’s first fundraising bike-a-thon and today raises more money than any other athletic fundraising event in the country. On August 4 and 5, 2007, 4,800 cyclists will travel nine routes, logging between 50 and 192 miles over one or two days, through 46 scenic Massachusetts towns to raise $27 million. Our rider this year is former AIIM Board Member and AIIM Award of Merit winner Ed LoTurco.

For this survey, we’ll be doing something a little different. The next to last question of the survey is a nomination form to identify a potential recipient for this survey’s contribution. Feel free to make a suggestion, and then we’ll make a selection. We don’t normally make contributions to political or religious organizations, so please take this into account in your nomination process.

Here is the link for the DISTRIBUTED SCANNING AND CAPTURE survey:

http://www.zoomerang.com/survey.zgi?p=WEB226MALPN7KR

If you have any problems connecting via the link, please paste it directly into your browser.

Thanks for your participation in our user benchmarking programs.

Return of the ECM Guru -- Focus on Consolidation

[Note...for some subscribers who get this via a Feedburner e-mail, you may need to click on the article title directly above if you don't immediately see the powerpoint within the e-mail]

There is a lot of discussion about the consolidation in the industry and the movement of content and document technologies into the infrastructures of organizations. The consolidation is not an illusion. But it is not without its benefits for end users.

Another episode of the One-Minute ECM Guru.

20 Years of Powerpoint?

Lee Gomes of the Wall Street Journal has an interesting article in today's paper (Wed Jun 20) "celebrating" the 20th anniversary of Powerpoint's creation by Robert Gaskins and Dennis Austin.

For those of us who do a lot of presenting, Mr. Gaskin's web site provides a wealth of interesting materials on the history of all things ppt. More particularly, he has some great cartoons (Dilbert and otherwise) poking fun at Powerpoint at THIS LINK.

Let Us Know About Yesterday's Post

We used a new piece of software yesterday -- a means to deliver ppt shows directly via the blog (www.slideshare.net).

I did notice that for one Feedburner subscriber (i.e., you get you ECM Industry Watch updates via email), that their mail system blocked the file. Did anyone else have that problem? If so, if you could click on the article and leave a comment, that would be most helpful. Also, if your email system didn't deliver the little presentation directly, here's the link -- http://aiim.typepad.com/aiim_blog/2007/06/an_ocassional_s.html.

Thanks for your patience as we push the envelope with some of these web 2.0 tools!

An Occasional Series When the Muse Strikes

A little silly, but hey...Who says records and document management must ALWAYS be boring?

What Challenges Have You Encountered in Your ECM Implementation?

According to the recent AIIM State of the Industry Survey, there is some variation in terms of the primary obstacles facing organizations as they consider document and records management.

What were the top 3 obstacles encountered during your implementation?
44%=Underestimated process and organizational issues
32%=Lack of knowledge or training among our internal staff
30%=Project derailed by internal politics
29%=Uneven usage due to poor procedures and lack of enforcement
21%=Underestimated the effort to distill and migrate content
20%=Excessive "scope creep"
19%=Failed to address taxonomy and metadata concerns
18%=Low user acceptance due to poor design or clumsy implementation
16%=Failed to think or benefits/issues beyond our business unit.
16%=Poorly defined business case
13%=Lack of knowledge or training among our external staff/suppliers
13%=Budget was overrun
12%=Failed to prioritize "high-value" content

One clear difference between large and small organizations -- as one would expect -- is the challenge of overcoming internal politics. Maintaining focus and consistency and management leadership across the life of a project -- particularly those that entail significant process change and redefinition -- is very challenging for large organizations. Management buy-in and consistency is critical given that the number one obstacle across organizations of all sizes is "Underestimated process and organizational issues." Another common challenge in organizations -- "Lack of knowledge or training among our internal staff" -- hint, hint, check out the AIIM training program.

Surprisingly, some of the obstacles that are usually at the top of any anecdote about ECM disasters -- Excessive "scope creep," "Poorly defined business case," "Budget was overrun," ranked significantly lower than some obstacles usually considered as "softer."