Many us (with good cause) spend a lot of time trying to convince end users of the importance of embarking on a document strategy in order to avoid the consequences of NOT doing so. We talk a lot about compliance and e-discovery and risk reduction and business continuity.
End users clearly value these concerns, but they are also looking for more from capture technologies — they are looking for efficiency and productivity benefits as well.
The new 2007 AIIM Capture Survey asked 1000+ end users to consider the various reasons for their interest in capture and scanning technologies and pick the TWO most important (from a list of 8).
The results are revealing in terms of the one-two expectations that end users have from capture technologies...
74% = Improving efficiency and productivity
29% = Better customer service
27% = Risk management/business continuity
26% = Compliance
26% = Faster turnaround/improved response
25% = Reduce costs
11% = Increased profits/better performance
8% = Leadership, competitive advantage
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